Dunlopillo Care Guide and Guarantee
Having bought a Dunlopillo product it's worth taking care of it to ensure it gives you years of comfort and support.
Getting used to your new bed
When first unpacked the mattress may give off a characteristic new smell. This is completely harmless and disappears after a short period of use.
If your new bed feels a little strange during its first few nights remember that your old bed had probably seen good service, and that something new will clearly feel different. With some of our mattresses you may find it feels a little firmer than anticipated to begin with; this will correct itself within the first few weeks of use as the interior relaxes and the initial stiffness is removed.
Using a suitable base
The best base for a Dunlopillo mattress is a Dunlopillo divan. However, if you have bought a new mattress by itself, you should ensure that the base is good quality and provides proper ventilation and support for the mattress. With slatted bases we recommend spaces of 25mm – 63mm (1”- 2½” approx) between slats no wider than 63mm (2½” approx). Do not use a solid plywood or hardboard base or place these materials under a Dunlopillo mattress – condensation may build up through lack of ventilation causing deterioration on the underside of the mattress.
Care in use
In the morning turn back the bedclothes and leave the bed to air for 20 minutes to allow body moisture to evaporate. In the event of soiling, the mattress may be lightly sponged with a weak solution of soap and water. Excessive wetting can damage the fabric and dyes used.
Bouncing on your bed and repeatedly sitting in the same place can reduce its lifespan.
There is no need to turn your Dunlopillo mattress over. You should however rotate it from end to end once a month to even the wear over the sleeping surface. Body impressions may form where most of your weight is concentrated. This ‘settling‘ is completely normal and is not a cause for concern.
Check the castors or leg fittings occasionally to ensure they are firmly in place.
Of course, not even a Dunlopillo mattress will last forever. Even the finest quality mattress loses some of its ability to give correct support to your body after many years of use. Your mattress will have been carrying your weight for about one third of its life, in uninterrupted stretches of around eight hours. When the years of service do begin to tell, we hope you will again choose a Dunlopillo bed.
Our guarantee to you
Dunlopillo will, within five years of purchase and at our absolute discretion, either repair or replace free of charge any divan base, mattress or pillow which we are satisfied is defective due to faulty materials or poor workmanship.
You will need to provide proof of purchase to proceed with any claim.
If you have purchased an adjustable model the motor and handset are only guaranteed for two years.
Dunlopillo reserve the right to refuse repair or replacement in circumstances where a new Dunlopillo mattress has become defective due to use on an unsatisfactory or second-hand base, or is in an unsanitary condition.
